We opt for more instead of better. Better is better than more.
wish i was up in that ass girl…. dr dre on burning man
The vast majority of my career has been spent working in and around music and media technology startups. Most recently I ran Operations at a company called Topspin. I was at Topspin for nearly five years, which was longer than I spent at any other company. I learned more about myself, my true strengths and what I wanted to do next than I had previously. It felt like the place where all the things I had learned in my career up to that point were called upon and applied. It was the best job I’d ever had, working with some of the most talented and passionate people. I got way out of my comfort zone and the reward was clarity about my career that I really never had. I owe a lot to Ian, Bob and Andrew for seeing something in me that I hadn’t quite realized in myself. They took a chance and I will never forget that. Topspin was an incredible journey that got me to where I am today.
When I started thinking about what I wanted to do next, I had a priority list. Here are the top five:
1. Feel like the dumbest guy in the room
2. Get out of my comfort zone
3. Be able to look at myself in the mirror and be proud of what I do
4. Be passionate about the product
5. Work around people who love what they are doing
There was one company in particular where I could put a check next to every single priority. I did an entire day of interviews and it was immediately clear the company was full of insanely smart people that I would learn a tremendous amount from. The company was 850 people and growing, which easily makes it the largest I’ve ever worked for, but not too big. Everyone I interacted with at the company was amazing and clearly loved what they were doing.
I got up this morning at 6am and drove north along the PCH to Santa Barbara for my first day at Sonos. If I’m going to have a commute, it’s not a bad one and certainly not at that hour. The low clouds, the coast, the ocean, the mountains, the surfers and almost no other cars on the road once you get out of Santa Monica. It was a pretty spectacular way to begin a new chapter in my career and I could not be more stoked about working for one of the most incredible product teams in the world. There’s not another company that is more focused on creating the best music listening experience in people’s homes. When it comes to dream product companies, Sonos is up there with Apple, Patagonia and Nike for me.
I’ll be the Operations team where I will be looking at insights and data to help guide the company on surfacing information back to customers in ways that improve the product experience across software, customer care and retail. It’s a new position, which means I’ll be helping to add even more definition to the role.
This is a dream job. This is the next chapter in my career. Perhaps it’s the next one in yours as well?
PERSONALITY IS API FOR LOYALTY
To sum up, our assessment of the ways in which you would expect dealerships to add value suggests that there no pressing case to be made for protecting car dealerships from market forces. In the same way as when travel agents were disintermediated by websites and direct sales, the quintessential auto dealership may now be counting its last days, only creating more inefficiencies in the supply chain than the value it provides.
Add value or get the fuck out of the way.