I believe comfort, not convenience, is the most important thing in software, and text is an incredibly comfortable medium. Text-based interaction is fast, fun, funny, flexible, intimate, descriptive and even consistent in ways that voice and user interface often are not. Always bet on text.

When I started doing interviews, people kept saying “Well, you didn’t do anything in the 80s,” and I just want to get Elvis Presley’s gun out and shoot the television out of their soul. How could you say that? The conceit of people, to think that if they’re not reading about you in a newspaper or magazine, then you’re not doing anything.